Contact Centre & BPO Services
Globility’s contact centre and business process outsourcing (BPO) services are ideal for international organisations seeking to start-up or expand their operations in Africa.
A genuinely flexible and cost effective solution, Globility’s contact centre and BPO services are provided through a scalable pay-per-use model.
What you get:
- Fully managed contact centre and BPO environment services so you can concentrate on the business
- Call centre or BPO adapted desk and chair in a configurable open-plan environment, with 100 Mb/s LAN connectivity and WAN / Data bandwidth services through partners,
- Pentium call centre workstation, including monitor, keyboard, headset, mouse,
- Variety of switchless SIP-based telephony solutions available from plain and simple to sophisticated predictive, multi-channel contact solutions. Globility is vendor neutral allowing you to choose the telephony solution to suit your needs,
- All-in total facilities management including back-up power, air-conditioning, partitioning, rental, maintenance and insurance,
- IT support,
- Access control and security services,
- Separate meeting rooms, counselling cubicles, support offices and training centres,
- Fully equipped canteen and excellent pause areas,
- Globally competitive prices.
Contact us to discuss your specific call center outsourcing and BPO needs.
Learn more about Globility’s Hosted Services