CONTACT CENTRE & BPO FACILITIES

Globility’s contact centre and BPO facilities are ideal for organisations seeking to start-up or expand their operations.

A combination of world-class, intelligent infrastructure and cutting-edge technologies, Globility’s fully managed environment is supported 24/7 by a team of skilled IT specialists and experienced office administrators.

A genuinely flexible solution, Globility’s contact centre and BPO facilities can be provided either OPEX (pay-per-use) or CAPEX-based and the following standard environment can be adapted to meet your precise requirements.

Standard environment per seat:

• contact or BPO centre-adapted desk and chair in a configurable open-plan environment, with 100 Mb/s LAN connectivity and Broadlink and data bandwidth services through partners;
• powerful Pentium workstation, including monitor, keyboard, mouse and UPS, pre-configured with Microsoft XP (SP2), Office, Exchange and MS CRM;
• voice-recorded telephones and headsets;
• variety of PABX technologies available, including Nortel Meridian and Intelleca CosmoCom™ ‘contact centre on demand’ switchless SIP-based server technology;
• predictive, previewer and power dialer telephony solutions;
• multi-channel contact for e-mail, voice, fax and video;
• power, air-conditioning, partitioning, rental and insurance;
• wall boards and office productivity tools;
• power back-ups and diesel generators;
• access control and security services;
• separate meeting rooms, counselling cubicles, support offices and training centres;
• fully equipped canteen and excellent pause areas
  
  
• Contact us to discuss your specific contact centre and BPO needs.
• Learn more about Globility’s Managed Office Space and Hosted Services.